COVID-19 What to Expect

COVID-19: What’s new at East Avenue Vision Center?

In response to the COVID-19 pandemic, our office has had to implement many changes and updated policies in order to keep our community safe and healthy. Please read the information below in its entirety to understand what to expect when you visit East Avenue Vision Center.

What to expect from East Avenue Vision Center:

  • Safety precautions:

    • Our doors will be LOCKED, as all visits will be by APPOINTMENT-ONLY (including glasses pick-ups, adjustments and repairs), and we will be implementing a “Virtual Waiting Room.”
    • A “Virtual Waiting Room” will require patients to call or text us when they arrive to “check in” for their appointment. We will then let you know when we are ready for you to enter. We are implementing this policy in order to control patient flow, to allow for proper social distancing and enough time to sanitize the office between patients.
    • We will be utilizing our texting software to send you a message the day of your appointment to reiterate this policy. There will also be signs in the parking lot to remind you prior to heading toward the door.
    • We are limiting entrance to the office to PATIENT-ONLY. No other persons will be allowed in with the patient except for one parent/guardian with a minor or one caregiver with an elderly patient.
    • All of our seating in the office is set 6 feet apart, in order to enforce social distancing.
    • Plexiglass barriers have been placed around the front desk area to protect our front staff. Our exam rooms have been prepped with shields on our equipment to further protect the patient and doctor.
    • *Masks are required by ALL patients and staff who enter the office.
    • Patients will be required to reschedule for a later date if they refuse to wear a mask.
    • Upon entering the office, patients will be directed to the nearest sink to wash their hands with soap and water for 20 seconds. Hand sanitizer will be available for use throughout the office during your visit.
    • Patients will be required to sign a “COVID-19” consent form (confirming that they are symptom-free, have not been infected and have not been exposed to the coronavirus.) Patients and staff will also be required to have their temperature taken with a non-contact infrared thermometer.
    • Patients will be asked to reschedule to a later date, at least 14 days away, if their temperature is above 100.4℉.
    • Patients will be required to reschedule for a later date if they refuse to sign our consent form and refuse their temperature taken.
    • Everything touched by patients during their encounter will be sanitized with disinfectant spray/wipes including door knobs, waiting room chairs, countertops, equipment and chairs in the exam room, optical dispensing tables and even frames.
    • Prior to trying on frames, patients will be instructed to sanitize their hands. We will then instruct patients to place every frame they touch and try on in a bin to be cleaned. Our staff will thoroughly clean every frame touched by the patient with hot, soapy water to properly disinfect the frames between patients.
  • What we expect from you, our patients:

    • Please call ahead and schedule an appointment for EVERY visit to East Avenue Vision Center. If you show up without an appointment, we may not be able to accommodate you at that time if there is not adequate time to squeeze you in between appointments.
    • We require every patient who enters the office to wear a mask, so please show up to your appointment wearing yours!
    • We are asking patients to fill out your paperwork prior to coming in for your exam. We require updated paperwork every year to ensure we maintain accurate, up-to-date personal information, insurance information and medical/ocular history. We ask that you do this ahead of time to eliminate paperwork and decrease the amount of time you need to spend in our office.
  • Here are a few ways you can fill out your information prior to your exam:

    1. Here is a link that allows you to fill out your information right online: https://www.crystalpm.com/index.jsp?crystalpmid=5637 . Our staff will give you a passcode to access a safe and secure portal that will import directly into our secure electronic medical records. If you do not have a passcode, please call or text our office and we will give that to you ahead of time.
    2. **This is the EASIEST option and less work for you 🙂!

    3. Visit our “Patient Center” tab and download and print our patient information forms. Fill them out ahead of time and bring them to your appointment for us to scan into your chart.
    4. If you cannot access our online form or have access to a printer, we ask that you arrive 10 minutes before your appointment time to pick up a form at the door, bring your own pen, and fill out the paperwork in your car. We will then have you call or text us when you have the paperwork complete, and will let you know when we are ready for you!

We ask you to please be patient with our staff during this transitional time as we implement these new policies. These policies are not meant to be an inconvenience, they are solely in place to keep our patients, staff and doctor safe. Thank you for understanding, as we all try to find our new normal.

We have been available to serve our patients’ emergency eye care needs since the beginning of this pandemic, and we aim to continue to protect the safety and health of our community as we begin seeing patients for routine eye care again. We thank you for your loyalty and know that we are always here for you! If you have any questions or concerns, please don’t hesitate to call or text our office number: 716-434-2874.